Intent detection
Classifies incoming questions by need, urgency, and customer type before choosing the next response path.
AI Support Agent
A practical customer support agent that answers common questions, captures context, and routes each conversation to the right next step.
Respond faster without losing the human touch
Small teams often answer the same questions again and again. The support agent reduces repeated replies while still collecting enough context for a person to step in when needed.
A support workflow built around intent, answers, and handoff
Guided answers
Uses approved service information, product details, and business rules to reply with consistent answers.
Context capture
Collects the customer name, issue, timeline, and required documents before escalation.
Human handoff
Routes uncertain, sensitive, or high-value conversations to a person with a clean summary.
Product building blocks
AI assistant flow
Knowledge base prompts
Conversation summary
CRM-ready handoff
What this agent delivers
- Faster replies for repeated customer questions
- More complete information before a human follow-up
- Clear routing for sales, support, billing, and service requests
- A scalable first version of AI-powered customer support
Build Approach
Designed for a practical first launch
The first version starts with a narrow knowledge base, a few high-value intents, and clear fallback rules.
From there, the agent can be connected to forms, WhatsApp, website chat, email workflows, or internal CRM tools.
Launch checklist
- Define the questions the agent can answer safely
- Prepare approved answer sources and escalation rules
- Test the agent with real customer examples
- Review transcripts and improve the workflow weekly
Need an AI support agent?
Share your most repeated customer questions and PAT Orbit can shape them into an agent workflow.
Start An AI Agent Project